FAQ – Free continuous watch app

Is the app free?
Yes the app and all of the content is free to download and enjoy at your leisure.

What devices is the app available for?
The app is available on both Android and Apple smartphones and tablets, as well as the Apple Watch.

What operating systems are required to use the app?
iOS7+ and Android 4+

How do I install the app?
1. Open the app store and search on ‘Incisive Media’. This will display all our apps.
2. Select the app you wish to install and tap on the ‘GET’ button. The app will then download and appear on the home screen of your device. Please note to use the app on your Apple Watch you first need to pair the Watch with your iPhone/iPad via the Watch app on your smartphone/tablet.
3. Open the app and start browsing the content.

Why is the app taking a long time to download?
• Ensure your device is connected to either a Wi-Fi or 3G/4G network.
• Check you have enough storage space on your device.
• Ensure you haven’t used all your data allowance. If in doubt please check with your network provider.
• Check you have the latest version of the app installed. Use the app store app on your device to see if there’s an update available to download.
• Ensure you have a compatible operating system installed.
• Close other apps as they may affect the speed of the device.

Why won’t the content update?
• Ensure your device is connected to either a Wi-Fi or 3G/4G network.
• Check you have enough storage space on your device.
• Ensure you haven’t used all your data allowance. If in doubt please check with your network provider.
• Check you have the latest version of the app installed. Use the app store app on your device to see if there’s an update available to download.
• Ensure you have a compatible operating system installed.

Why don’t the links within the app work?
• Ensure your device is connected to either a Wi-Fi or 3G/4G network.
• Ensure you haven’t used all your data allowance. If in doubt please check with your network provider.
• Check you have the latest version of the app installed. Use the app store app on your device to see if there’s an update available to download.
• Ensure you have a compatible operating system installed.

If I update the app to a new version will I lose the articles I have saved to my Scrapbook?
No, all the articles you have added to your Scrapbook will remain there until you delete them.

If I update the operating system on my device, or the app itself, will I still be able to use the app?
Yes, once the update is complete.

How do I uninstall the app?
Please follow the instructions given by your device manufacturer.

NOTE: if you are unsure how to perform any of the above tasks on your iPad click here for the Apple user guides. For Android please refer to the instructions provided by your manufacturer.

Additional help
If you have any other query that isn’t covered here, or a comment or suggestion for the app, please contact the relevant team below:

Customer Care UK
cs@incisivemedia.com
+44(0)1858 438800

Customer Care New York
james.monahan@incisivemedia.com
+1 (212) 776 8075

Customer Care Asia
cs.asia@incisivemedia.com
+852 3411 4828